Customer Segmentation Software: Our Top 4 Picks

  • Jeffrey Agadumo
  • March 9, 2023

Ineffective marketing campaigns are too generic to attract new customers. To succeed and keep pace with ever-changing business landscapes, you must personalize the customer experience and create lasting connections with your target audience. 

By tailoring your marketing and sales strategies to the unique needs and preferences of different customer segments, you can demonstrate that your brand truly understands and values each individual customer. 

This process increases customer loyalty, brand reputation, and profit levels.

This article’s got the inside scoop on getting to know your customers and giving them a personalized experience they will remember. 

Plus, we’ve rounded up the best customer segmentation software to help you analyze consumer behavior and preferences to uncover relevant customer insights. 

Let’s dive in if you’re ready to learn another game-changing approach that will take your business to the next level.

Definition of Customer Segmentation

Customer segmentation puts your customers into smaller, more meaningful groups based on their common traits. 

With this powerful strategy, you can really get to know your customers and give them a personalized experience they’ll love.

Familiar Customer Segments

No two businesses are similar; the same goes for their customers, products, and services. That’s why customer segments vary so much from one company to another. 

Yet, even with all that variety, a few classic segmentation models can apply to almost any business. They are:

  1. Demographic Segmentation: This segment groups customers based on their age, gender, income, and education.
  2. Psychographic Segmentation: groups based on the personality, values, attitudes, interests, and lifestyle of the customer.
  3. Behavioral Segmentation: dividing the market based on customer behavior, such as usage rate, customer loyalty, and customer benefits sought.
  4. Geographical Segmentation: dividing the market based on geographic variables such as region, climate, and population density.
  5. Firmographic Segmentation: dividing the market based on variables related to the business, such as industry, company size, and revenue.

Customer Segmentation Analysis

Businesses analyze consumer data in customer segmentation analysis to identify and understand different groups or segments of customers within their niche. 

By analyzing and categorizing customers based on shared characteristics, you can gain valuable insights and tailor your marketing and sales strategies to meet each segment’s unique needs and preferences.

Data analysis is crucial in identifying high-yield customer segments, which can guide your marketing and product development strategies to target these segments.

Usually, when conducting segmentation analysis, it is necessary to include customer segmentation software in your modern data stack. 

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But before delving into specific examples of such software, Let’s highlight the advantages of utilizing customer segmentation software in your business.

Benefits of Customer Segmentation Software.

Though you may have only one customer segmentation software in your stack, having the right tools for the entire process should bring about the following: 

  1. Better Customer Understanding: With Customer segmentation software, your business can understand and target customers better through marketing campaigns.
  2. Increased Revenue: You can increase revenue and profitability by better understanding your customers and targeting them with more effective marketing campaigns.
  3. Reduced Churn: Customer segmentation software will help your business to identify and prioritize high-value customers and create targeted retention campaigns to reduce customer churn.
  4. More Efficient Marketing Spend: By understanding which customer segments are most likely to convert and which channels are most effective, you can optimize your marketing strategy and reduce wasteful spend on ineffective campaigns.

Our 4 Favorite Customer Segmentation Software

Regarding customer segmentation software, various tools are available, each with distinct features and capabilities. 

They range from gathering and analyzing data to profiling customers and creating reports and visualizations.

They also seamlessly integrate with other third-party tools for more accurate segmentation and a fantastic user experience.

Listed below are top-notch tools that set the standard for customer segmentation: 

1. Google Analytics

Customer Segmentation Software 1

Google Analytics is a web analytics service that tracks and reports website traffic. It provides insights into website visitors’ behavior, including where they come from, what pages they visit, what actions they take, and how long they stay.

With this platform, you can create tailored visitor segments using a variety of characteristics, including behavior, location, technology, and more. 

This approach allows you to gain insight into the behavior of different visitor groups on your website and fine-tune your marketing strategies to suit their needs better.

2. Adobe Audience Manager.

Customer Segmentation Software 2

Adobe Audience Manager is a data management platform designed to create and manage audience segments and use that data to inform and improve advertising and marketing campaigns.

This platform collects and gathers data from various sources – website activity, offline transactions, mobile devices, and more – to create unique customer profiles. 

With the insights gotten, you can craft relevant content and advertising to engage your audience better.

3. Mailchimp

Customer Segmentation Software 3

Mailchimp is a popular email marketing platform that provides tools for businesses and individuals to create, send, and track email campaigns. It also offers features for managing subscribers and automating targeted email campaigns based on subscriber behavior.

Mailchimp provides tools for segmenting your email list based on subscriber characteristics such as location, signup date, purchase history, and more. It allows you to send targeted and personalized messages to specific groups of subscribers based on their interests and behavior.

By using Mailchimp’s segmentation tools, you can increase the relevance and effectiveness of your email campaigns, leading to higher click-through rates and, ultimately, better engagement with your customers.

4. Amplitude

Customer Segmentation Software 4

Amplitude is a product analytics platform that provides detailed data on user behavior in digital products. You can better understand user behavior by examining how users interact with a product, including feature usage, frequency, and page duration.

It enables you to segment users based on various characteristics and behaviors, such as device type, geographic location, or in-app actions. 

It also allows you to understand the behavior and preferences of different groups of users and to target their marketing and engagement efforts accordingly.


A Data-Centric option.

Datameer is a data analytics software that allows businesses to analyze large volumes of structured and unstructured data from various sources. 

It offers an easy-to-use interface for data preparation and exploration, which enables business users to gain insights and make informed decisions more quickly.

Whether your organization deals with a high volume of customer data and demands a robust analytics infrastructure or you seek a dependable cloud-based data analytics solution, Datameer is an intelligent choice to drive your analytics processes forward.

Some features of Datameer that make it ideal for customer segmentation include:

  1. Data Integration: Datameer allows you to integrate customer data from multiple sources, such as databases, spreadsheets, and cloud storage systems, into a single, centralized location for analysis.
  2. Data Preparation: Datameer provides tools that allow you clean, normalize, and transform customer data into a suitable format for analysis.
  3. Machine Learning: With Datameer, you can access a range of machine learning algorithms that help to automate customer segmentation analysis. You can train machine learning models on customer data and use the models to predict customer behavior and segment customers.
  4. Collaboration: Datameer provides collaboration features that allow you to share customer segmentation analysis with stakeholders and work together to refine and improve the results. 

Sound like what you’re looking for? 

Get started now to learn more about Datameer and how you can tailor it to meet your business analytics needs.

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