Telecom carriers are faced with a tough challenge: meeting consumers’ insatiable appetite for more bandwidth, more data, higher network speeds, better streaming quality, more service coverage, and increased reliability—all at a competitive rate.
For telecommunications companies, infrastructure costs are a major driver of profit and loss. By integrating and analyzing various data—such as subscriber, network, and location data—telecom companies can gain new insights that improve their current network capacity planning. This new panorama allows them to optimize their network capacity and forecast utilization rates with more precision.
Addressing potential issues early in the customer lifecycle is critical for long-term retention. Leading telecom companies use Datameer to aggregate and analyze product logs and customer call records across networks. These companies gain insights that measure carrier performance against SLAs and the quality of services delivered to the end-user, allowing them to identify ways to reduce overall customer churn.
Telecoms can decrease operating expenses by finding ways to reduce expensive in-person service calls and resolve customer issues during the first contact. By integrating, analyzing, and visualizing disparate big data sources—such as customer contracts, call center records, and agent behavior—Datameer’s big data analytics capabilities help you identify avoidable truck rolls, reduce overall service costs, and improve customer service.