Datameer in Telecommunications & Media

Retaining customers, gaining subscribers and expanding within current subscriber bases are all top priorities for telecommunication service providers. The answer to these challenges lies in combining and analyzing the masses of data generated every day. Datameer helps major communications companies such as Openreach, Vodafone and others deliver new insights that drive higher business performance.

Optimizing Network Capacity

Infrastructure costs are a major driver of telecommunications profit and loss. By integrating and analyzing a variety of data such as subscriber, network, and location data, telecommunication companies can gain new insights that improve their current network capacity planning. This new panorama allows telecommunication companies to optimize their network capacity and forecast utilization more accurately.

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Telecommunications

Improve the Customer Experience

Addressing potential issues early in the customer life-cycle is critical for long-term retention. Telecom companies use Datameer to aggregate and analyze product logs and customer call data records across networks. These companies gain insights that measure carrier performance against SLAs and quality of services to the end user, allowing them to identify ways to reduce overall customer churn.

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Customer Experience

Leading enterprises standardize on Datameer

Openreach
Vodafone
Pinsight
Optum
Service Operations

Optimize Service Operations

Finding ways to reduce expensive in-person service calls and resolve customer issues during the first contact is an obvious way for telecoms to reduce operating expenses. By integrating, analyzing and visualizing disparate big data sources such as customer contracts, call center records, and agent behavior, Datameer’s big data analytics capabilities identify avoidable truck rolls, lower overall service costs and improve customer service.

Monetize Your Data Assets

Your networks and data are full of insights consumer brand would love for you to share. Monetize these assets and create new revenue streams for your organization.

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Customer Experience

Featured Resources

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Top Six Use Cases in Telecommunications

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Three Ways Telcos Use Big Data to Amplify Customer …

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Openreach Uses Big Data to Improve Operational Efficiency

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On-Demand Webinar - Top 3 Use Cases in Telecommunications

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Let Datameer help you to find new insights that drive higher business performance in telecommunications