Predictive Support

Identify operational failures and address them before they are reported

  • Enterprise companies are generating and collecting a plethora of data and the volume can double every couple of months. In addition to the rapidly growing data volumes, the data is complex. This enterprise hardware customer had hundreds of different semi-structured and unstructured log formats. To address these challenges, the company standardized on Datameer and Hadoop. Additionally, through an opt-in program, the company collected data from customers about the status of their products. When customers enroll in this program their devices and components will send back to corporate log messages that indicate things like status, device failures, application failures and utilization. This wealth of information helped Support, Development, Marketing, Services—virtually every group within the company.

  • Reduced network
    failure by 30%

  • +1.800.874.0569